Frequently Asked Questions

We believe in honesty because with honesty, we can always have you around.

If you encounter any issues with a trade, please contact our customer support team immediately. Our support team is available 24/7 to assist you with any problems or disputes.

If you encounter any issues with a trade, please contact our customer support team immediately. Our support team is available 24/7 to assist you with any problems or disputes.

Visit our Help Center for detailed guides, tutorials, and FAQs. If you have any specific questions, feel free to contact our support team.
Thank you for choosing Ablxtrade. If you have any additional questions, please don’t hesitate to reach out to us. Happy trading!

Ablx Premium Service Limited is a registered cryptocurrency exchange company in Nigeria, operating in compliance with relevant regulations. You can verify our legitimacy by checking our official registration details with the Corporate Affairs Commission (CAC) of Nigeria. Additionally, our platform employs strict security measures to protect users and transactions. For further assurance, you can explore customer reviews and reach out to our support team for any inquiries.

Ablx Premium Service Limited offers a secure, fast, and reliable cryptocurrency exchange experience tailored to meet your needs. Here’s why you should choose us:
•⁠ ⁠Trust & Legitimacy: We are a registered company operating with transparency and integrity.
•⁠ ⁠Security First: Our platform uses advanced encryption and fraud detection measures to keep your assets safe.
•⁠ ⁠Fast Transactions: We ensure quick deposits, withdrawals, and trading execution.
•⁠ ⁠Excellent Customer Support: Our dedicated support team is available to assist you with any concerns.
•⁠ ⁠Competitive Rates: We offer fair exchange rates with minimal transaction fees.
With Ablx Premium Service Limited, you get a hassle-free crypto trading experience you can trust.

Our clients consistently give positive feedback about our secure, fast, and reliable services. Many appreciate our excellent customer support, competitive rates, and smooth transaction process. As a result, a large percentage of our users return for repeat transactions and even refer others to our platform.
You can check real customer reviews on our website, social media pages, and trusted review platforms. We are committed to maintaining high-quality service to ensure customer satisfaction and long-term trust.

We strive to provide the best cryptocurrency trading experience with secure, fast, and transparent transactions. However, if our service does not meet your expectations, we encourage you to reach out to our customer support team.
We value customer feedback and are always looking to improve. If there is an issue with your transaction, we will investigate and resolve it as quickly as possible. Your satisfaction is important to us, and we are committed to ensuring a smooth and reliable trading experience.

At Ablx Premium Service Limited, security is our top priority. We implement multiple layers of protection to safeguard your transactions, including:
•⁠ ⁠Advanced Encryption: All data and transactions are encrypted to prevent unauthorized access.
•⁠ ⁠Two-Factor Authentication (2FA): Added security for withdrawals.
•⁠ ⁠Fraud Monitoring: Our system continuously monitors transactions to detect and prevent suspicious activities.
•⁠ ⁠Secure Payment Channels: We use trusted and verified payment methods for deposits and withdrawals.
Additionally, we follow strict compliance measures to ensure a safe trading environment. If you ever have security concerns, our support team is available to assist you.

At Ablx Premium Service Limited, we have measures in place to ensure system stability and protect your transactions. However, in the rare event of a system crash during a transaction:
1.⁠ ⁠Automatic Recovery: Our system is designed to automatically restore transactions once it is back online.
2.⁠ ⁠Transaction Logs: Every transaction is securely recorded, ensuring that no funds are lost.
3.⁠ ⁠Customer Support: If you experience any issues, our support team is available to verify and resolve your transaction as quickly as possible.
We prioritize uptime and reliability, but in case of disruptions, we work swiftly to ensure your funds and transactions remain safe.

We take fraud prevention seriously and have implemented multiple security measures to protect our users, including:
•⁠ ⁠Two-Factor Authentication (2FA): Adds an extra layer of security for logins and transactions.
•⁠ ⁠Advanced Encryption: All data is encrypted to prevent unauthorized access.
•⁠ ⁠KYC (Know Your Customer) Verification: We verify users to prevent identity theft and fraudulent accounts.
•⁠ ⁠Secure Payment Processing: We only use trusted and verified payment channels.
•⁠ ⁠Real-Time Alerts: Users receive instant notifications for any account activity.
These security measures help ensure a safe and fraud-free trading experience for all our users. If you ever suspect any suspicious activity, our support team is available to assist you.

Our app is designed for speed and efficiency, ensuring that transactions are processed as quickly as possible.
•⁠ ⁠Crypto Trades: Most cryptocurrency trades are instant or completed within a few seconds depending on network congestion.
•⁠ ⁠Gift cards : Gift cards are confirmed with few minutes depending on the Type of gift cards you are trading because some takes longer time to finish than others
•⁠ ⁠Fiat Transactions: Bank withdrawals depend on the banking system but are typically completed within the few minutes,
We continuously optimize our system to ensure fast and seamless transactions, giving you a smooth trading experience.

Rates are subject to change . If the rates drop while you want to trade, you have a few options:
1.⁠ ⁠Trade Immediately: You can proceed with your trade at the current market rate if you believe it’s the right time.
2.⁠ ⁠Hold and Wait: If you expect the price to rise again, you can wait before making a trade.
3.⁠ ⁠Set Price Alerts: Use our app’s price alert feature on trending section to track when rate rate reaches your desired level.

Regardless of market conditions, we ensure transparent and real-time rates so you can make informed trading decisions.

No, Ablx Premium Service Limited does not hold custody of users’ cryptocurrencies. We operate as a non-custodial exchange, meaning that users have full control over their funds. All transactions are processed directly between users and their personal wallets, ensuring maximum security and transparency.
We recommend that users store their cryptocurrencies in secure wallets, such as hardware wallets or trusted software wallets, to maintain full ownership and security of their assets.

ABLX Trade is a secure and user-friendly cryptocurrency exchange platform that allows you to buy, sell, and trade digital assets seamlessly. Here’s how it works:
1.⁠ ⁠Sign Up & Verify: Create an account and complete the Know Your Customer (KYC) verification for security and compliance.
2.⁠ ⁠Request wallet: request wallet to trade your crypto currencies by clicking on trade, choosing your preferred asset to trade and inputing the amount you intend to exchange then clicking proceed.
3.⁠ ⁠Trade Crypto: sell cryptocurrencies at real-time market rates.
4.⁠ ⁠Withdraw Your Funds: Securely withdraw your fiat to your preferred bank account.
5.⁠ ⁠Stay Secure & Updated: Enable two-factor authentication (2FA) and receive price alerts for better trading decisions.

No, ABLX Trade does not charge any fees for transactions. We believe in providing a transparent and seamless trading experience without hidden costs.
•⁠ ⁠No Trading Fees – You can buy and sell cryptocurrencies without paying extra charges.
•⁠ ⁠No Deposit Fees – Depositing funds into your account is completely free.
•⁠ ⁠No Withdrawal Fees – You can withdraw your funds without incurring any charges.
Our goal is to offer a cost-effective platform where you can trade securely and efficiently.

No, ABLX Trade does not support the exchange of gift cards for cryptocurrencies. Our platform currently focuses on crypto-to-fiat transactions, allowing users to buy and sell cryptocurrency using supported fiat payment methods, such as bank transfers.
We prioritize secure and transparent transactions to ensure the best trading experience for our users.

To qualify for rewards on ABLX Trade, you need to trade at least $2,000 within a month. Eligible users will receive their rewards on the 28th of every month.
Keep trading to enjoy exclusive benefits and stay updated on new promotions by checking the Promotions section on our app or following our official social media channels.

The price of Bitcoin (BTC) against the US Dollar (USD) fluctuates constantly due to market demand and supply. To check the real-time exchange rate, visit the ABLX Trade app or website.
You can also enable price alerts on our platform to stay updated on Bitcoin’s latest market value.

If you are using a Kenya-based account and want to trade gift cards, you need to switch your account currency to Naira (NGN). This will enable you to access the gift card trading feature on ABLX Trade.
To switch your currency:
1.⁠ ⁠Go to your account settings in the ABLX Trade app.
2.⁠ ⁠Select currency settings and change it to Naira (NGN).
3.⁠ ⁠Once updated, you can proceed with gift card trading.
If you need assistance, our customer support team is available to guide you through the process.

Bank withdrawals on ABLX Trade are usually processed quickly, but delays may sometimes occur due to:
1.⁠ ⁠Bank Processing Time – Some banks take longer to process incoming transactions.
2.⁠ ⁠Network Issues – Temporary banking network downtimes may cause delays.
3.⁠ ⁠Incomplete Details – Ensure that your bank account details are correct to avoid processing errors.
4.⁠ ⁠High Transaction Volume – During peak periods, withdrawals may take slightly longer to complete.
If you do not receive your money within the expected time, please:
✅ Check your bank account for any pending transactions.
✅ Confirm that your withdrawal details were entered correctly.
✅ Contact your bank to check for any delays on their end.
✅ Reach out to ABLX Trade’s customer support for assistance.
We are always available to help ensure that your funds are received as soon as possible.